Privacy Policy
This privacy policy explains how Chivrealjlix ("we", "our", "us") collects, uses, stores and shares personal information when you visit our website, use our meal planning service or contact us. We take privacy seriously and have written this notice in plain English so it is easy to understand and act upon.
1. Who we are
Chivrealjlix is a meal planning studio based at 9720 Wilshire Blvd, Beverly Hills, CA 90212, USA. You can reach our privacy contact at ask-us@chivrealjlix.world or by calling +1 800-523-5993 during studio hours.
2. Information we collect
We only collect information that helps us provide a useful service. Depending on how you interact with us, this may include:
- Contact details — your name and email address when you submit our contact form.
- Message content — any information you choose to share with us in your message.
- Plan preferences — tastes, allergies, schedule notes and feedback you share to help us tailor your weekly menus.
- Technical data — basic information automatically collected by your browser, such as device type, browser version and approximate region.
- Cookie data — small text files used to keep the site working and to understand aggregated usage. See our cookies policy for details.
3. How we use your information
We use your information for clearly defined purposes:
- To respond to your enquiry and provide the meal planning service you requested.
- To personalize the menus and grocery lists we send to you.
- To improve the website experience based on aggregated, non-identifying usage patterns.
- To meet our legal and regulatory obligations as a business operating in California.
4. Lawful basis for processing
Where applicable, we rely on the following lawful bases for processing personal information: your explicit consent (provided through the contact form checkbox), the performance of a service you have requested, our legitimate interest in operating and improving our website, and compliance with legal obligations.
5. Sharing your information
We do not sell your personal information. We share information only with carefully selected service providers who help us operate, including hosting, email delivery and analytics partners. Each provider is bound by appropriate confidentiality and data protection obligations and only processes information on our documented instructions.
6. International transfers
Some of our service providers operate outside the United States. Where personal information is transferred internationally, we rely on recognized safeguards such as standard contractual clauses to protect your data.
7. How long we keep information
We retain personal information only for as long as needed to fulfill the purposes described above or to meet legal obligations. Contact form submissions are typically kept for up to 24 months unless they are part of an active customer relationship. Plan preferences are kept for the duration of your subscription and a short retention window afterwards.
8. Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict or port your personal information, and to object to processing or withdraw consent. You can exercise any of these rights at any time by writing to ask-us@chivrealjlix.world. We will respond within the timeframes required by applicable law.
9. Children
Our service is not directed to children under 16 and we do not knowingly collect their personal information. If you believe a child has provided information to us, please contact us so we can delete it.
10. Security
We use reasonable technical and organizational measures to protect personal information, including transport-layer encryption, restricted access controls, periodic reviews and staff training. No system is perfectly secure, but we work to detect and respond to risks responsibly.
11. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or in applicable law. When we do, we will revise the "last updated" date at the top of this page. Material changes will be highlighted on the website.
12. Contact
If you have questions about this policy or wish to exercise your rights, please write to ask-us@chivrealjlix.world or call +1 800-523-5993. You may also reach us through our contact page.